Bilingual English and Spanish support

Customers helped.
In English and Spanish.
$2,000 a month.

A full-time customer service rep who handles calls, emails and chats inside your helpdesk, on your hours. We handle their pay, HR and compliance.

Book your 15-minute call Full-time support rep: $2,000 a month, all in.
15 minutes, no pitch deck Bilingual English and Spanish 90-day replacement guarantee
Calls, email and chat
Customer service rep
English and Spanish$2,000/mo
Every ticket closed
Follow-up until solved
Inside your helpdeskIncluded

Companies that hire through FullPond

Support that sounds like your team.

Start with one rep. Add a lead or order support as volume grows.

Full time, your hours

Bilingual customer service rep

Answers calls, emails and chats in English and Spanish, works tickets in your helpdesk and follows up until each issue is closed.

$2,000
per month, all in
Talk about this role

Phone support

Answers and returns customer calls during your hours.

From $2,000/mo, all in

Email and chat support

Works your inbox and chat queue to your standards.

From $2,000/mo, all in

Support lead

Runs the queue, writes macros and keeps quality high.

Quoted on your call

Order and returns support

Handles order changes, returns and marketplace messages.

Quoted on your call

A day on your support queue

Fast answers. Happy customers.

What they handle

  • Answers calls, emails and chats in English and Spanish
  • Works tickets in your helpdesk to your standards
  • Handles orders, returns and account changes
  • Escalates what needs you, with clear notes
  • Follows up until every issue is closed
  • Keeps your help articles and saved replies current

How we screen

  • Interviews with us in English before you meet them
  • Experience in the role you are hiring for
  • A quiet place to work and a reliable internet connection
  • You interview your short list and choose who starts

Works inside

Your helpdesk Your phone system Your store or CRM Email and chat

Not the right fit? We replace them free.

If the fit is wrong in the first 90 days, we find a replacement at no cost. Month to month after that.

Book your 15-minute call

People ask us.

We place bilingual English and Spanish reps, and every candidate interviews with us in English before you meet them.

Customers waiting?
Let's get them answered.

Tell us the role. We'll tell you what it costs and who we'd put in the seat. If we're not a fit, we'll say so.